Privacy Policy

1. Overview

Visafy CRM ("we", "us", or "our") provides customer relationship management, lead ingestion, and workflow tools for visa and education consultancies. This Privacy Policy describes how we collect, use, and handle personal information when you use our services or interact with our integrations, including our Meta (Facebook, Instagram, and WhatsApp) applications.

2. Information We Collect via Meta Integrations

When you connect your Meta Business account, Facebook Page, or WhatsApp Business account with Visafy CRM, we may collect:

• Lead Ad Inquiries: Contact details submitted by prospects through Facebook and Instagram Lead Ads (e.g., full name, phone number, email address, destination country, and visa preferences).
• WhatsApp Messaging Data: Messages, phone numbers, and profile names received from prospective clients via the Meta WhatsApp Cloud API for consultant follow-up.
• Ad Account Information: Campaign names, ad set IDs, and delivery statuses necessary to display campaign management switchboards inside your CRM dashboard.

3. How We Use Your Information

Information ingested through Meta APIs is used strictly to:

• Create and assign customer lead files to your agency's designated consultants.
• Maintain customer interaction timelines, consultation notes, and task reminders.
• Allow agency administrators to monitor campaign performance and toggle language-specific ad campaigns.

We do not sell, rent, or trade your data or your leads' personal information to third parties.

4. Data Security & Storage

All communication between Meta and Visafy CRM is transmitted over encrypted HTTPS/TLS connections. Access tokens and webhook secrets are stored with enterprise-grade encryption and access-controlled databases.

5. Data Deletion Instructions

Under Meta platform policies and international data protection laws, users have the right to request deletion of their data. To disconnect the Visafy CRM integration and request complete data deletion, you may:

1. Go to your Facebook Profile > Settings & Privacy > Settings > Apps and Websites > Remove VisafyCRM.
2. Alternatively, submit a request to our data protection desk at notifications@stayanokh.in with subject "Data Deletion Request". We will purge all associated tokens and integration records within 48 hours and send confirmation.