Terms of Service & SaaS Agreement

1. Acceptance of Terms & Service Scope

By registering, accessing, or subscribing to Visafy CRM ("Visafy", "the Platform"), provided by Stayanokh Business Solutions ("we", "us", or "our"), you ("the Agency", "Subscriber", or "User") agree to be bound by these Terms of Service. Visafy provides specialized workflow automation, candidate relationship management, native telephony integration, document verification, and digital retainer contract solutions exclusively for immigration and study abroad consultancies.

2. 14-Day Free Full-Access Trial

New agencies are entitled to a 14-day zero-risk trial of their selected plan tier (Starter, Professional, or Enterprise). No credit card is required to initiate a trial. During the trial period:

• The Agency receives complete database provisioning on their dedicated agency workspace URL (e.g. visafy.stayanokh.in/your-agency).
• Feature access, quotas, and modules match the selected plan tier in full.
• At the conclusion of the 14-day period, the Agency may choose to activate an ongoing subscription. In the absence of an active subscription, account access is paused while candidate records remain securely archived for 30 calendar days before purge.

3. Subscription Tiers, Multi-Currency Billing & Autopay

Subscriptions are billed in advance on a recurring monthly or annual basis based on the selected plan tier (Starter, Professional, Enterprise). Pricing is supported in multiple currencies including Indian Rupees (INR), United States Dollars (USD), and Qatari Riyals (QAR). Annual billing cycles receive a 20% promotional discount. Subscriptions may be canceled at any time from your Agency Settings panel without penalty fees or lock-in contracts.

4. Absolute Multi-Tenant Isolation & Customer Data Ownership

The Agency owns 100% of its data. All candidate profiles, leads, notes, financial records, KYC identification documents, and consultant logs submitted to or stored within Visafy remain the exclusive intellectual and proprietary property of the subscribing Agency. Visafy employs strict multi-tenant database partitioning ensuring that no other agency, consultant, or third party can access, view, or extrapolate your data. We do not sell, monetize, or train third-party machine learning models on customer information.

5. Android Companion Telephony Bridge & Fair Use

Visafy’s native companion bridge pairs web CRM sessions with the Agency’s physical Android devices to trigger native cellular phone calls without VoIP per-minute gateway charges. The Agency is solely responsible for compliance with local telecommunications laws, national Do-Not-Call (DNC) registries, and obtaining proper caller consent when recording or logging calls. Spamming or abusive outbound telemarketing is strictly prohibited and results in immediate account suspension.

6. Digital Retainer Contracts & Cryptographic Audit Trails

Visafy provides digital retainer contract generation and electronic signature capture for candidate engagements. Each signed contract is sealed with an immutable SHA-256 cryptographic checksum and timestamped audit log to assist with statutory compliance under regulatory frameworks such as CICC (Canada), MARA (Australia), and OISC (United Kingdom). The Agency remains responsible for ensuring their retainer terms comply with the local legal requirements of their jurisdiction.

7. 99.9% Uptime Service Level Agreement (SLA) & Data Security

We commit to maintaining 99.9% platform availability, excluding scheduled maintenance windows announced with at least 24 hours prior notice. All network data is encrypted in transit using TLS 1.3 / HTTPS and stored in SOC-2 compliant cloud infrastructure with automated daily snapshots and disaster recovery redundancy.

8. Data Export & Account Termination

Agency administrators may perform full CSV data exports of candidate files, invoices, and communication logs at any time directly through the dashboard. Upon written request or subscription termination, all tenant records can be permanently deleted within 48 hours in accordance with our data protection guidelines.

9. Contact & Legal Notices

For legal inquiries, enterprise compliance questions, or data protection assistance, please contact our legal desk: